Warranty, Returns & Exchanges Policy | Waist Trainer America

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Warranty, Returns & Exchanges Policy

FAULTY PRODUCT? 45 DAY WARRANTY

All items come with a 45 Day Warranty from the date the product is received - this is because if the product is worn every day (some wear it to bed) there will be wear over time as with any item of clothing if worn consecutively or repeatedly over time. The latex is much stronger and resistant than the day to day, therefore will last longer.

In the case that your item is faulty within this time frame, please email us at admin@luxefitness.co.nz for a replacement product. 

 

INCORRECT ORDER RECEIVED?

If you have received your order and it is not correct or missing something, please photograph what you have received and send this through along with your order number to admin@luxefitness.co.nz. 

To qualify for an exchange all items must be received in original, as new conditioning, unworn, all tags attached and security seals in tact. All goods will be inspected on return.

 

CHANGE OF MIND?

We DO NOT offer refunds for change of mind. Please ensure you have checked with the size guide prior to purchase. 

 

RECEIVED AND DOESN'T FIT?

*Please note: For hygiene reasons, we do not accept returns/exchanges/refunds for the Invisible bra's, due to the fact that these are classed as "undergarments"

We can accept returns if you email us at admin@luxefitness.co.nz within 7 days of receiving the item.

1) Return shipping is to be covered by the customer.

2) Item(s) must be in their original state and unworn.

3) All goods will be inspected on return, if your return do not meet the requirement in point 2, no exchange/refund will be issued. 

4) The goods are your responsibility until they reach our warehouse, so make sure it’s packed up properly and can’t get damaged on the way!

5) We recommend you obtain proof of postage. 

 

Our returns address is: 

ITAT Ltd - C/O Luxe Fitness Returns

PO Box 300783

Albany,

Auckland 0752

New Zealand

 

Once you have sent the product back to our return address, we will carefully inspect the product to ensure it is in new condition. We have the right to reject your return if it is not in brand new condition after inspection. 

If you do not agree to our Returns & Exchange Policy, please do not purchase from us.